How To Build Well-Rounded Team For Your RPM Program
6 min read
Remote patient monitoring (RPM) programs are beneficial for both patients and medical practices. But an RPM initiative’s success depends on the people behind the program. In this article, we look at why RPM programs have become so popular and the roles and responsibilities of an RPM team. To close, we share five easy-to-implement strategies for creating a strong RPM program.
Why RPM is Growing
The adoption rate of remote patient monitoring has grown dramatically in recent years. According to Insider Intelligence, 30 million patients in the U.S. will be using at least one RPM device by 2024. Here are six significant catalysts driving the rapid adoption rates of RPM technology.
COVID-19 pandemic
With much of the country brought to a standstill, the COVID-19 pandemic rapidly accelerated already emerging trends in virtual care. More insurers began covering telehealth services, dramatically increasing adoption. Remote patient monitoring devices allow medical professionals to monitor their patients’ key health metrics without having them come into the office, making RPM a significant value-add to a practice’s telehealth services.
Increase in chronic conditions such as diabetes
As the rates of long-term conditions such as heart disease, diabetes and obesity continue to rise in the U.S., remote patient monitoring devices empower patients and providers. RPM devices actively monitor key health metrics like blood pressure and weight, and the devices can be set to send data to the patient’s physician. These capabilities give patients and providers the longitudinal information they need to make changes that improve health outcomes.
Convenience
Work, family, and other obligations can quickly crowd out a schedule. RPM devices make it easy for patients to quickly take vital measures like blood pressure and weight. These measures can be automatically transmitted to the healthcare provider via cellular, WiFi, or Bluetooth connection and are instantly accessible to the patient via an easy-to-use mobile app.
Higher levels of patient care
Remote patient monitoring devices enable more frequent health measurements. With access to near real-time health data and the ability to observe historical trends in this data, healthcare providers can make better-informed care recommendations and treatment decisions.
Expand care to more diverse patient groups
For many patients, work schedules, child care or eldercare obligations, distance, or lack of reliable transportation are formidable barriers to receiving care. Low income, elderly, and patients living in underserved or rural areas can receive outsized benefits from participating in a remote patient monitoring program since it can reduce the number of office visits needed.
New revenue streams for healthcare practices
Because many RPM services are billable, RPM programs are a source of additional revenue, allowing practices to tap into new revenue streams that can improve overall profitability.
Key RPM Program Team Members
Building a strong, sustainable remote patient monitoring program requires teamwork and a shared vision. The following team members form the core of a successful remote patient monitoring program.
Top-level management
Beginning any new initiative requires the strong support and buy-in of top-level management. Healthcare executives play a key role in securing funding and staff resources, as well as providing the long-range vision needed to set a new remote patient monitoring program on a secure footing.
Physicians
Physicians can reap substantial benefits from using remote patient monitoring technology with their patients. With a wealth of patient health data, providers can make better-informed treatment decisions. Educating providers on benefits, obtaining their buy-in, and offering focused training on how to access remote patient monitoring data are essential for success.
IT support
The support of the IT department is crucial for ensuring that the technical aspects of creating and running a remote patient monitoring program are executed. Some remote patient monitoring providers like Withings Health Solutions handle most of the IT-related setup, freeing your tech support staff to focus their efforts elsewhere.
Patient navigator
Patient navigators help patients access and use their devices, troubleshooting issues that prevent them from making the most out of participating in a remote patient monitoring program. These staff members are one of the most critical components, providing front-line support and encouragement to patients as they become familiar with their new devices. Some connected devices, like those Withings Health Solutions offers, are intuitive and easy to use, making the jobs of patient navigators much simpler.
Digital health staff trainer
Staff trainers are responsible for training physicians and other practice staff involved in the program’s administration. Key topics for training include how to access and interpret patient data via the physician data dashboard and the correct use of RPM billing codes for payer reimbursement.
Medical billing representative
Medicare and many private insurers will pay for certain patient services provided via remote patient monitoring programs. Remote patient monitoring programs have their own unique set of billing codes, and the medical billing representative will ensure that the correct codes are being used on all claims filed.
Program coordinator
The remote patient monitoring program coordinator is responsible for overseeing the overall health of the program, managing the interactions between team members, troubleshooting patient and provider issues, and assessing program success based on predefined goals.
5 Tips for creating a stronger, more sustainable RPM program
Remote patient monitoring programs require careful planning and diligent follow-through during implementation in order for patients, providers, and practices to realize the full range of potential benefits this technology has to offer. These five tips can help you and the patients you serve get the most out of remote patient monitoring.
Clarify RPM program goals
First, defining what expect your remote patient monitoring program to accomplish. Clear goals not only sharpen the team’s focus but provide an objective set of criteria with which to measure program success.
Quantify expected cost/revenue metrics
Remote patient monitoring programs must be financially sustainable. Quantifying anticipated program costs and revenue enables teams to determine expected ROI. These metrics can justify the time and capital investments required for a successful launch. RPM can reduce overall costs, as it enables physicians to take preventative measurements before a condition becomes severe.
Engage the support of internal stakeholders
Top-level management, providers, and office support staff all have an important role to play in the success of a remote patient monitoring program. Gaining their support upfront is critical. If stakeholders aren’t engaged, program performance will suffer.
Invest the resources needed for program success
Engaging key personnel is an essential ingredient for ensuring long-term success, so additional staff members may need to be hired. Dedicating a program manager to oversee the effort ensures program continuity and provides a single point of contact for other team members when issues arise. Patient navigators are front-line workers who ensure patients are familiar with their devices and responsible for removing barriers to consistent use. Fortunately, the cost of hiring may be offset by billing and reimbursement for RPM services and/or lowered costs if the practice is part of a value-based care system.
Select a high-quality RPM provider to partner with
Some remote patient monitoring providers are better than others. Invest the time to research each potential partner, ensuring they offer higher quality, patient-friendly devices that are easy to use, an intuitive patient-facing health data app, and a streamlined practice-level program dashboard. The ideal RPM provider will have substantial industry experience and a track record of providing superior customer service.
Withings Health Solutions and Withings RPM: an All-in-One RPM Solution
Withings Health Solutions is committed to transforming the lives of healthcare consumers and professionals through beautifully simple monitoring solutions. Here’s how we make implementing a successful remote patient monitoring program seamlessly simple.
Effortless onboarding — Onboard your patients directly from the platform in 3 minutes or less.
Time-efficient monitoring — You’ll appreciate the one-click patient triaging through standard alerts and measurement plans.
Automatic time logging — Time spent taking care of your patients (when reviewing their charts or calling them) is automatically documented to streamline claim creation while maximizing revenue. Time spent outside the platform can easily be manually logged as well.
Optimized billing — In real-time, assess how much a CPT code can be billed and identify which patients to focus on. At the end of the month, generate comprehensive reports in one click to create claims including the CMS1500 information required for the billing.
Program dashboard — Manage your practice at a glance. A comprehensive dashboard allows care teams to view patients’ status, take action based on patient vitals and treatment plans, and easily bill for care rendered.
Patient application — The patient application allows the patient to visualize their measurements history, progress, and measurements objective. Login is simple and doesn’t require any signup or app download.
EHR integration — Withings RPM integrates with virtually every EHR to improve each step of the clinical workflow from device ordering to billing.
Learn more about Withings Health Solutions for remote patient monitoring.
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Analysis of 3.4M Consumers Body Mass Index Shows that 38.2 Percent of Users classified as Obese or Overweight Are Classified as not Obese or not Preclinically Obese Under the Newly-proposed Definition
Boston, MA – March 4, 2025 – Withings, a pioneer in connected health, has performed an analysis indicating that 38.2 percent of consumers classified as overweight or obese under traditional Body Mass Index (BMI) definitions would no longer carry that diagnosis with newly proposed criteria. The study aimed to validate recently published criteria for obesity disease diagnosis in The Lancet Diabetes & Endocrinology. These insights are derived from an extensive analysis of data from 3.4 million anonymized Withings scale users aged between 20 and 79 years old. Withings has been offering scales with body composition assessment since 2009, amassing a substantial database of this biomarker across a vast population.
This groundbreaking analysis also revealed:
More than a third (38.4%) of people classified as “overweight” under BMI guidelines have unhealthy fat and should receive further screenings for organ dysfunction and metabolic disease;
2% of people with a “normal” BMI have high body fat percentages, exposing hidden metabolic risks;
6% of those classified as “obese” based on BMI exhibit low health risks when assessed through body composition analysis and would not be considered obese under the new guidelines.
"Relying solely on BMI oversimplifies health assessments, leading to misjudgments, treatment disparities, and weight-related stigma," stated Aline Criton, Chief Clinical and Regulatory Affairs Officer at Withings. "Our findings highlight the significant impact of adopting a more reliable definition of obesity. With this new definition, over a third of our users would be reclassified, profoundly influencing clinical and lifestyle decisions."
A More Precise Framework for Assessing Obesity
Current clinical guidelines primarily use BMI, which is a calculation of weight divided by height, to classify individuals as either underweight, normal, overweight or obese. However, this method overlooks critical factors/conditions such as fat distribution, muscle mass, and metabolic health.
While BMI has historically been the only inexpensive, non-invasive approach for identifying obesity in clinical settings, advances in technology and methodology have rendered clinical reliance on this outdated tool obsolete.
The framework proposed by the international commission in The Lancet introduces a much more scalable, timely and precise classification system that distinguishes between:
Preclinical obesity: Excess body fat without organ dysfunction;
Clinical obesity: Excess body fat leading to organ impairment or metabolic abnormalities.
By shifting the clinical focus to fat distribution and visceral fat, healthcare professionals can significantly improve diagnostic accuracy, reduce treatment disparities, and correct for sex- and ethnicity-based biases. Utilizing home-based connected devices, such as Withings' body composition scales, empowers both physicians and users to tailor treatments and health behaviors effectively. This approach aligns with the principles of 4P medicine—predictive, preventive, personalized, and participatory—by enabling continuous monitoring and personalized health insights, thereby enhancing patient engagement and outcomes.
Moving Beyond BMI: A More Precise Measure for Targeted Treatment
Body Pro 2 from Withings Health Solutions is an advanced, cellular-connected scale already integrated into a variety of metabolic health programs, including weight management, diabetes prevention and care, hypertension management, kidney care, and cardiovascular disease treatment.
Building on this experience, Withings Health Solutions, a division of Withings that partners with health professionals, anticipates that the newly proposed obesity criteria, combined with real-time body composition tracking technology, will enhance treatment methods, redefine reimbursement strategies, and improve patient outcomes across a broad spectrum of conditions, including:
Weight Management – Enhancing the effectiveness of weight-loss programs and medications
Type 2 Diabetes and Metabolic Syndrome
Cardiovascular Disease (CVD) and Hypertension
Non-Alcoholic Fatty Liver Disease (NAFLD)
Polycystic Ovary Syndrome (PCOS)
Musculoskeletal Conditions (e.g., Osteoarthritis)
Sleep Apnea
"We expect to see a large shift in the weight loss and healthcare industries,” said Antoine Robiliard, vice president of Withings Health Solutions. “Leveraging body composition will soon be the new standard in the healthcare industry, particularly in GLP-1 medication-based programs, to ensure safer weight loss. Withings remains committed to equipping both healthcare professionals and individuals with the technology they need to make more informed, data-driven health decisions.”
# # #
About Withings and Withings Health Solutions
Withings Health Solutions is a dedicated division of global connected health leader Withings, serving healthcare professionals across chronic disease prevention and management, remote patient monitoring, clinical research and more. Its mission is to bridge the gap between patients and their care teams by continuously and effortlessly providing healthcare professionals with medical-grade data generated by patients from an ecosystem of connected devices.
Withings created the first smart scale in 2009 and has been the pioneer in connected health ever since. Its clinically validated and multi-award-winning range is used by millions worldwide and include smart scales, hybrid watches, blood pressure monitors, sleep analyzers, and more. For more than 15 years, Withings has built expertise in user experience, engagement, and retention. Withings Health Solutions extends this expertise to the healthcare industry to remove friction in the patient's journey and allow digital health to expand. For more information, visit www.withingshealthsolutions.com
[post_title] => New Research Using Home Health Devices Underscores the Need to Reexamine the Relationship between Weight and Health
[post_excerpt] => BMI has been the gold standard for assessing weight and health—but new research shows it’s deeply flawed. Withings analyzed data from 3.4 million users and found some interesting insights that will change obesity care for good.
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A study published in November of 2024 in the Journal of the American Heart Association confirmed common feedback we hear from care teams: home blood pressure measurements are often not performed according to guidelines.
Only about a third of study participants reported receiving education on home blood pressure monitoring, and many described the education they received as “vague.” As a result, those patients who received any education did not perform higher quality blood pressure measurements at home.
Remote blood pressure monitoring has strong support from the American Medical Association and the American Heart Association (1), yet logistical concerns are preventing more widespread adoption by clinical teams. As blood pressure is a highly sensitive measurement, many healthcare providers worry about measurement quality and accuracy. And they want to avoid staffing challenges, such as time spent reaching out to patients with high readings that turn out to be incorrect measurements.
BPM Pro 2 was designed to address this common clinician feedback. With simple illustrations and clear step-by-step text, BPM Pro 2 guides the user through proper technique while they’re taking a measurement, which creates more meaningful engagement. And through cellular data transmission, care teams can perform easy, rapid interventions when patients are not taking enough readings or when the readings are out of range.
Home blood pressure readings can offer vital data and insight into a patient’s progression. But patients must receive the right guidance to ensure accuracy and optimize care.
[post_title] => Point of Care Blood Pressure Education is the Key to Accuracy
[post_excerpt] => A study published in November of 2024 in the Journal of the American Heart Association confirmed common feedback we hear from care teams: home blood pressure measurements are often not performed according to guidelines.
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This article is based on our November 1, 2024 interview with Pr. Solomon Tesfaye.
When Solomon Tesfaye was a 16-year-old boy in Addis Ababa, Ethiopia, a military regime closed his school and forced the students into national service. Tesfaye, who had by then developed a true passion for learning, desperately hoped to continue his intellectual development and academic journey.
On the urging of his brother, he took a chance and applied for an international scholarship to the prestigious Sevenoaks School in Kent, England. Sevenoaks, a storied boarding school founded in 1432, may have seemed like an unlikely next home for Tesfaye. But they also decided to take a chance on him. Those bets ultimately paid off.
Pr. Tesfaye is now a globally recognized diabetes expert at the University of Sheffield whose research has played a significant role in understanding diabetic nerve damage, how to identify it earlier, and how to potentially treat it before the complications become debilitating. In September, Pr. Tesfaye was honored with a Lifetime Achievement Award at the 34th NeuroDiab annual meeting in recognition of his pioneering research in the field. Tesfaye credits his experience at Sevenoaks School as having kindled his interest in science and his enduring passion for grappling with difficult problems, like diabetic peripheral neuropathies (DPN).
Fast forward to today and Pr. Tesfaye is leading some of the most exciting work on early diagnosis of DPN and clinical strategies for altering its relentless progression. His team at University of Sheffield recently presented findings at The American Diabetes Association Scientific Sessions that found the use of point-of-care testing devices by clinicians (Withings’ Sudoscan in combination with DPNCheck) could significantly improve the detection of DPN over current standard of care methods and provide a rapid, reproducible, and quantitative assessment for busy clinicians.
“For diabetic retinopathy, we’ve been successful using technology to improve diagnosis and care,” said Tesfaye. “But for neuropathy, we're using these Stone Age implements. With a monofilament, even the best doctors cannot diagnose neuropathy the same two days in a row. Meanwhile, fifty percent (of patients) die within 5 years, it costs more than breast or colon cancer, and is devastating because it's so painful patients can't sleep. Sadly, advanced neuropathy is the strongest risk factor for diabetic foot ulceration that results in fifty percent mortality within 5 years, and costs more than breast, colon and prostate cancers, combined. Neuropathy also is devastating as it can also cause distressing foot and leg pain that interferes with sleep.”
Tesfaye is now immersed in a major new study with 160 participants – called OCEANIC – that seeks to determine whether early diagnosis, coupled with robust, early intervention can alter the course of DPN for the better. OCEANIC is using Withings Body Pro 2 smart scales with Electrochemical Skin Conductance (ESC) technology, wearable sensors, and activity trackers, to monitor and share patient progress on metrics including body fat, muscle mass, and ESC score, with the aim of reinforcing lifestyle changes. The study group will receive personalized diabetes education and exercise programs, and weight loss interventions including GLP-1s, to significantly reduce HbA1C.
“Our goal is to explore whether these intensive strategies to manage risk factors can halt or even reverse diabetes-related nerve damage when it is identified at an early stage,” said Pr. Tesfaye. “We want to do for neuropathy what early and routine screening has done for retinopathy – bringing better outcomes to millions of people with diabetes.”
If Solomon Tesfaye’s history is any guide, achieving clear answers to the big questions in the OCEANIC study will be but a waypoint on his journey. He credits a mentor, the late Professor John Ward, with encouraging him to tackle the most meaningful problems. “He told me not to worry about publishing too many studies, but rather focus on a few big questions that will fundamentally change people’s lives.”
Interested in partnering with us?
Contact Us
[post_title] => Turning Challenges into Opportunities: Pr. Solomon Tesfaye and His Quest to Eradicate Preventable Amputations
[post_excerpt] => Pr. Solomon Tesfaye is one of the world’s leading researchers in the field of diabetic peripheral neuropathies (DPN). His life has been a story of overcoming challenges with a mission to tackle one of the biggest problems facing people with diabetes - preventable amputations.
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Analysis of 3.4M Consumers Body Mass Index Shows that 38.2 Percent of Users classified as Obese or Overweight Are Classified as not Obese or not Preclinically Obese Under the Newly-proposed Definition
Boston, MA – March 4, 2025 – Withings, a pioneer in connected health, has performed an analysis indicating that 38.2 percent of consumers classified as overweight or obese under traditional Body Mass Index (BMI) definitions would no longer carry that diagnosis with newly proposed criteria. The study aimed to validate recently published criteria for obesity disease diagnosis in The Lancet Diabetes & Endocrinology. These insights are derived from an extensive analysis of data from 3.4 million anonymized Withings scale users aged between 20 and 79 years old. Withings has been offering scales with body composition assessment since 2009, amassing a substantial database of this biomarker across a vast population.
This groundbreaking analysis also revealed:
More than a third (38.4%) of people classified as “overweight” under BMI guidelines have unhealthy fat and should receive further screenings for organ dysfunction and metabolic disease;
2% of people with a “normal” BMI have high body fat percentages, exposing hidden metabolic risks;
6% of those classified as “obese” based on BMI exhibit low health risks when assessed through body composition analysis and would not be considered obese under the new guidelines.
"Relying solely on BMI oversimplifies health assessments, leading to misjudgments, treatment disparities, and weight-related stigma," stated Aline Criton, Chief Clinical and Regulatory Affairs Officer at Withings. "Our findings highlight the significant impact of adopting a more reliable definition of obesity. With this new definition, over a third of our users would be reclassified, profoundly influencing clinical and lifestyle decisions."
A More Precise Framework for Assessing Obesity
Current clinical guidelines primarily use BMI, which is a calculation of weight divided by height, to classify individuals as either underweight, normal, overweight or obese. However, this method overlooks critical factors/conditions such as fat distribution, muscle mass, and metabolic health.
While BMI has historically been the only inexpensive, non-invasive approach for identifying obesity in clinical settings, advances in technology and methodology have rendered clinical reliance on this outdated tool obsolete.
The framework proposed by the international commission in The Lancet introduces a much more scalable, timely and precise classification system that distinguishes between:
Preclinical obesity: Excess body fat without organ dysfunction;
Clinical obesity: Excess body fat leading to organ impairment or metabolic abnormalities.
By shifting the clinical focus to fat distribution and visceral fat, healthcare professionals can significantly improve diagnostic accuracy, reduce treatment disparities, and correct for sex- and ethnicity-based biases. Utilizing home-based connected devices, such as Withings' body composition scales, empowers both physicians and users to tailor treatments and health behaviors effectively. This approach aligns with the principles of 4P medicine—predictive, preventive, personalized, and participatory—by enabling continuous monitoring and personalized health insights, thereby enhancing patient engagement and outcomes.
Moving Beyond BMI: A More Precise Measure for Targeted Treatment
Body Pro 2 from Withings Health Solutions is an advanced, cellular-connected scale already integrated into a variety of metabolic health programs, including weight management, diabetes prevention and care, hypertension management, kidney care, and cardiovascular disease treatment.
Building on this experience, Withings Health Solutions, a division of Withings that partners with health professionals, anticipates that the newly proposed obesity criteria, combined with real-time body composition tracking technology, will enhance treatment methods, redefine reimbursement strategies, and improve patient outcomes across a broad spectrum of conditions, including:
Weight Management – Enhancing the effectiveness of weight-loss programs and medications
Type 2 Diabetes and Metabolic Syndrome
Cardiovascular Disease (CVD) and Hypertension
Non-Alcoholic Fatty Liver Disease (NAFLD)
Polycystic Ovary Syndrome (PCOS)
Musculoskeletal Conditions (e.g., Osteoarthritis)
Sleep Apnea
"We expect to see a large shift in the weight loss and healthcare industries,” said Antoine Robiliard, vice president of Withings Health Solutions. “Leveraging body composition will soon be the new standard in the healthcare industry, particularly in GLP-1 medication-based programs, to ensure safer weight loss. Withings remains committed to equipping both healthcare professionals and individuals with the technology they need to make more informed, data-driven health decisions.”
# # #
About Withings and Withings Health Solutions
Withings Health Solutions is a dedicated division of global connected health leader Withings, serving healthcare professionals across chronic disease prevention and management, remote patient monitoring, clinical research and more. Its mission is to bridge the gap between patients and their care teams by continuously and effortlessly providing healthcare professionals with medical-grade data generated by patients from an ecosystem of connected devices.
Withings created the first smart scale in 2009 and has been the pioneer in connected health ever since. Its clinically validated and multi-award-winning range is used by millions worldwide and include smart scales, hybrid watches, blood pressure monitors, sleep analyzers, and more. For more than 15 years, Withings has built expertise in user experience, engagement, and retention. Withings Health Solutions extends this expertise to the healthcare industry to remove friction in the patient's journey and allow digital health to expand. For more information, visit www.withingshealthsolutions.com
[post_title] => New Research Using Home Health Devices Underscores the Need to Reexamine the Relationship between Weight and Health
[post_excerpt] => BMI has been the gold standard for assessing weight and health—but new research shows it’s deeply flawed. Withings analyzed data from 3.4 million users and found some interesting insights that will change obesity care for good.
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Article
New Research Using Home Health Devices Underscores the Need to Reexamine the Relationship between Weight and Health
