How To Build Well-Rounded Team For Your RPM Program
6 min read
Remote patient monitoring (RPM) programs are beneficial for both patients and medical practices. But an RPM initiative’s success depends on the people behind the program. In this article, we look at why RPM programs have become so popular and the roles and responsibilities of an RPM team. To close, we share five easy-to-implement strategies for creating a strong RPM program.
Why RPM is Growing
The adoption rate of remote patient monitoring has grown dramatically in recent years. According to Insider Intelligence, 30 million patients in the U.S. will be using at least one RPM device by 2024. Here are six significant catalysts driving the rapid adoption rates of RPM technology.
COVID-19 pandemic
With much of the country brought to a standstill, the COVID-19 pandemic rapidly accelerated already emerging trends in virtual care. More insurers began covering telehealth services, dramatically increasing adoption. Remote patient monitoring devices allow medical professionals to monitor their patients’ key health metrics without having them come into the office, making RPM a significant value-add to a practice’s telehealth services.
Increase in chronic conditions such as diabetes
As the rates of long-term conditions such as heart disease, diabetes and obesity continue to rise in the U.S., remote patient monitoring devices empower patients and providers. RPM devices actively monitor key health metrics like blood pressure and weight, and the devices can be set to send data to the patient’s physician. These capabilities give patients and providers the longitudinal information they need to make changes that improve health outcomes.
Convenience
Work, family, and other obligations can quickly crowd out a schedule. RPM devices make it easy for patients to quickly take vital measures like blood pressure and weight. These measures can be automatically transmitted to the healthcare provider via cellular, WiFi, or Bluetooth connection and are instantly accessible to the patient via an easy-to-use mobile app.
Higher levels of patient care
Remote patient monitoring devices enable more frequent health measurements. With access to near real-time health data and the ability to observe historical trends in this data, healthcare providers can make better-informed care recommendations and treatment decisions.
Expand care to more diverse patient groups
For many patients, work schedules, child care or eldercare obligations, distance, or lack of reliable transportation are formidable barriers to receiving care. Low income, elderly, and patients living in underserved or rural areas can receive outsized benefits from participating in a remote patient monitoring program since it can reduce the number of office visits needed.
New revenue streams for healthcare practices
Because many RPM services are billable, RPM programs are a source of additional revenue, allowing practices to tap into new revenue streams that can improve overall profitability.
Key RPM Program Team Members
Building a strong, sustainable remote patient monitoring program requires teamwork and a shared vision. The following team members form the core of a successful remote patient monitoring program.
Top-level management
Beginning any new initiative requires the strong support and buy-in of top-level management. Healthcare executives play a key role in securing funding and staff resources, as well as providing the long-range vision needed to set a new remote patient monitoring program on a secure footing.
Physicians
Physicians can reap substantial benefits from using remote patient monitoring technology with their patients. With a wealth of patient health data, providers can make better-informed treatment decisions. Educating providers on benefits, obtaining their buy-in, and offering focused training on how to access remote patient monitoring data are essential for success.
IT support
The support of the IT department is crucial for ensuring that the technical aspects of creating and running a remote patient monitoring program are executed. Some remote patient monitoring providers like Withings Health Solutions handle most of the IT-related setup, freeing your tech support staff to focus their efforts elsewhere.
Patient navigator
Patient navigators help patients access and use their devices, troubleshooting issues that prevent them from making the most out of participating in a remote patient monitoring program. These staff members are one of the most critical components, providing front-line support and encouragement to patients as they become familiar with their new devices. Some connected devices, like those Withings Health Solutions offers, are intuitive and easy to use, making the jobs of patient navigators much simpler.
Digital health staff trainer
Staff trainers are responsible for training physicians and other practice staff involved in the program’s administration. Key topics for training include how to access and interpret patient data via the physician data dashboard and the correct use of RPM billing codes for payer reimbursement.
Medical billing representative
Medicare and many private insurers will pay for certain patient services provided via remote patient monitoring programs. Remote patient monitoring programs have their own unique set of billing codes, and the medical billing representative will ensure that the correct codes are being used on all claims filed.
Program coordinator
The remote patient monitoring program coordinator is responsible for overseeing the overall health of the program, managing the interactions between team members, troubleshooting patient and provider issues, and assessing program success based on predefined goals.
5 Tips for creating a stronger, more sustainable RPM program
Remote patient monitoring programs require careful planning and diligent follow-through during implementation in order for patients, providers, and practices to realize the full range of potential benefits this technology has to offer. These five tips can help you and the patients you serve get the most out of remote patient monitoring.
Clarify RPM program goals
First, defining what expect your remote patient monitoring program to accomplish. Clear goals not only sharpen the team’s focus but provide an objective set of criteria with which to measure program success.
Quantify expected cost/revenue metrics
Remote patient monitoring programs must be financially sustainable. Quantifying anticipated program costs and revenue enables teams to determine expected ROI. These metrics can justify the time and capital investments required for a successful launch. RPM can reduce overall costs, as it enables physicians to take preventative measurements before a condition becomes severe.
Engage the support of internal stakeholders
Top-level management, providers, and office support staff all have an important role to play in the success of a remote patient monitoring program. Gaining their support upfront is critical. If stakeholders aren’t engaged, program performance will suffer.
Invest the resources needed for program success
Engaging key personnel is an essential ingredient for ensuring long-term success, so additional staff members may need to be hired. Dedicating a program manager to oversee the effort ensures program continuity and provides a single point of contact for other team members when issues arise. Patient navigators are front-line workers who ensure patients are familiar with their devices and responsible for removing barriers to consistent use. Fortunately, the cost of hiring may be offset by billing and reimbursement for RPM services and/or lowered costs if the practice is part of a value-based care system.
Select a high-quality RPM provider to partner with
Some remote patient monitoring providers are better than others. Invest the time to research each potential partner, ensuring they offer higher quality, patient-friendly devices that are easy to use, an intuitive patient-facing health data app, and a streamlined practice-level program dashboard. The ideal RPM provider will have substantial industry experience and a track record of providing superior customer service.
Withings Health Solutions and Withings RPM: an All-in-One RPM Solution
Withings Health Solutions is committed to transforming the lives of healthcare consumers and professionals through beautifully simple monitoring solutions. Here’s how we make implementing a successful remote patient monitoring program seamlessly simple.
Effortless onboarding — Onboard your patients directly from the platform in 3 minutes or less.
Time-efficient monitoring — You’ll appreciate the one-click patient triaging through standard alerts and measurement plans.
Automatic time logging — Time spent taking care of your patients (when reviewing their charts or calling them) is automatically documented to streamline claim creation while maximizing revenue. Time spent outside the platform can easily be manually logged as well.
Optimized billing — In real-time, assess how much a CPT code can be billed and identify which patients to focus on. At the end of the month, generate comprehensive reports in one click to create claims including the CMS1500 information required for the billing.
Program dashboard — Manage your practice at a glance. A comprehensive dashboard allows care teams to view patients’ status, take action based on patient vitals and treatment plans, and easily bill for care rendered.
Patient application — The patient application allows the patient to visualize their measurements history, progress, and measurements objective. Login is simple and doesn’t require any signup or app download.
EHR integration — Withings RPM integrates with virtually every EHR to improve each step of the clinical workflow from device ordering to billing.
Learn more about Withings Health Solutions for remote patient monitoring.
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Chronic Kidney Disease stage 5 on dialysis (CKD5D) presents one of the most complex and high-risk scenarios in modern medicine. Among the many challenges faced by these patients, cardiovascular disease (CVD) stands out as the leading cause of mortality—a stark reminder of the systemic stress that accompanies kidney failure and dialysis.
But what if technology could help bridge the gap between dialysis sessions, offering clinicians a window into the patient's health in real-time? An article in Frontiers in Nephrology explores exactly that, highlighting the transformative potential of digital health technologies to monitor and manage CKD5D patients beyond the clinic.
The Hidden Risks Between Dialysis Sessions
For CKD5D patients, the risks of CVD are amplified by both traditional and disease-specific factors:
Traditional risks like hypertension, diabetes, and obesity.
CKD-specific risks such as inflammation, fluid overload, protein-energy wasting and vascular calcification.
The dialysis process itself, which induces rapid fluid shifts, blood pressure fluctuations, and metabolic imbalances.
Current clinical care models often focus on in-center dialysis data, leaving a crucial blind spot during the interdialytic period—a time when many adverse events begin to develop unnoticed.
A New Monitoring Paradigm: The Withings Toolkit
The article introduces a compelling case for home-based, connected health technologies—specifically, the Withings toolkit. This suite of medical-grade, consumer-friendly devices allows CKD patients to monitor key health indicators in the comfort of their homes:
Weight, body composition and ECG monitoring with the BodyScan smart scale.
Blood pressure, heart rate and survey responses for added context via BPM Pro 2.
Sleep quality and breathing event metrics using the Sleep Rx.
All data is seamlessly uploaded to the Withings Remote Patient Monitoring platform, providing healthcare providers and researchers with real-time, longitudinal insights into a patient’s well-being.
Why This Matters: Real-World Clinical Benefits
1. Early Detection of Complications Weight gain could signal fluid retention, but muscle loss could indicate protein-energy wasting. A sudden spike in blood pressure or irregular heartbeat might indicate arrhythmias or volume overload. Poor sleep patterns could reflect apnea or restless leg syndrome—conditions with known ties to CKD.
2. Personalized, Data-Driven Care These devices enable a dynamic view of health trends, allowing clinicians to tailor treatments proactively rather than reactively. Medication adjustments, fluid restrictions, or further diagnostics can be made with greater confidence.
3. Patient Empowerment
When patients can see and understand their own data, they become more engaged in their care. This promotes better self-management, increased treatment adherence, and a stronger sense of control over their condition.
4. Systemic Healthcare Advantages Remote monitoring can reduce emergency visits and hospitalizations, easing the burden on overtaxed healthcare systems and offering a cost-effective alternative to frequent in-person evaluations.
The Future: Digital Tools as Standard of Care?
While still in its early stages, this integration of digital health into CKD care reflects a broader movement toward remote, preventative, and personalized medicine. The Withings case study serves as a promising example of how everyday technology can be adapted to serve complex clinical needs.
However, as the authors note, more clinical trials are needed to validate these tools in nephrology settings, establish protocols for data use, and ensure equitable access across diverse patient populations.
Final Thoughts
As we face growing rates of kidney disease and limited nephrology resources, connected health technologies offer a lifeline—not just to patients, but to an entire care infrastructure in need of modernization.
The Withings toolkit is more than a gadget suite; it's a glimpse into the future of chronic disease management, where data flows continuously, care is adaptive, and patients are active participants in their own health journey.
Contact Us
[post_title] => Revolutionizing Chronic Kidney Disease Management with Digital Health Tools: The Withings Case Study
[post_excerpt] => Researchers from Imperial College London explored how continuous, contactless sleep monitoring using the Withings Sleep Analyzer can be used to detect acute conditions, focusing particularly on urinary tract infections (UTIs) before patients even recognize symptoms.
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Introduction
A recent study published in Frontiers in Digital Health by Capstick et al. (2024) underscores an emerging insight in connected care: our sleep may hold the earliest signs of illness. The researchers explored how continuous, contactless sleep monitoring using the Withings Sleep Analyzer can be used to detect acute conditions, focusing particularly on urinary tract infections (UTIs) before patients even recognize symptoms.
Why UTIs Matter
UTIs are among the most common bacterial infections and can have serious consequences, especially for older adults. Elderly patients are often less likely to recognize or report early symptoms, as infections may present atypically with fatigue, confusion, or subtle behavioral changes rather than the classic urinary urgency or burning. Cognitive decline, sensory changes, and overlapping chronic conditions can further delay diagnosis, increasing the risk of severe complications such as sepsis or hospitalization (National Institute on Aging).
Sleep as a Source of Early Clues
The study found that changes in nocturnal physiology such as altered heart rate, respiratory rate, movement patterns, and restlessness can signal infection onset days before clinical diagnosis. These signals are detectable through non-contact sensors that monitor sleep continuously in the home environment.
Capstick and colleagues demonstrated that automated analysis of nightly biometric data could identify deviations associated with early infection, including UTIs. Because sleep reflects autonomic nervous system activity and systemic inflammation, subtle physiological disruptions during rest can serve as early indicators of infection or other health deterioration.
Implications for Remote Monitoring
These findings highlight how sleep monitoring could serve as a low-burden, scalable screening tool for early infection detection, particularly for vulnerable populations such as older adults, individuals in long-term care, or patients with chronic diseases. Integrating this capability into remote monitoring programs could help clinicians:
Detect infections earlier and initiate treatment sooner.
Reduce emergency visits and hospitalizations linked to delayed diagnosis.
Monitor recovery and flag recurrence through ongoing nocturnal data.
A New Frontier for Preventive Care
The study reinforces the growing role of connected devices in transforming passive observation into proactive health surveillance. By continuously analyzing sleep patterns, care teams can detect not only chronic deterioration but also acute, time-sensitive conditions like UTIs.
As the authors note, sleep monitoring technologies offer “an opportunity to identify clinically significant events earlier than would otherwise be possible.” For connected health innovators, this opens a new frontier: turning nightly rest into a source of life-saving insight.
Reference: Capstick A, et al. Digital remote monitoring for screening and early detection of disease using nocturnal physiological signals.Frontiers in Digital Health. 2024. Available via PMC.
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[post_title] => Sleep as an Early Warning System: Detecting Hidden Health Risks Like Urinary Tract Infections
[post_excerpt] => Researchers from Imperial College London explored how continuous, contactless sleep monitoring using the Withings Sleep Analyzer can be used to detect acute conditions, focusing particularly on urinary tract infections (UTIs) before patients even recognize symptoms.
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This article is based on our November 14, 2025 interview with Christelle Bakarat.
Christelle Bakarat is the Head of Chemistry for Withings, a role she has held since 2020, after joining the company in 2016. She studied chemistry and chemical engineering, with a PhD in plasma physics. The team she leads is specialized in the development of chemical and biochemical reactions on paper for the detection of biomarkers in urine and other body fluids.
Emma Lugten (EL): Christelle, thank you for taking the time to talk about U-Scan for our researcher newsletter. The product is getting a lot of attention. Can you tell us how the U-Scan product got started and how its main goal has changed over time?
Christelle Barakat (CB): Absolutely. The first idea for U-Scan came from Éric [Carreel] back in 2014 after a discussion with a doctor. The original goal was very specific: to use detailed urine analysis as an easy way to check for prostate cancer. I joined the company in 2016, and since then, the project has grown a lot. We realized the core technology could do much more than just check for one disease. The vision changed from a simple testing tool to a broad platform for checking your health every day. This bigger goal is what has really shaped how we’ve developed the product.
EL: That’s a great way to put it. Can you explain the current technology? What makes U-Scan stand out when it comes to checking your health at home?
CB): We are currently working with the third, very advanced version of U-Scan. We first had an electrochemical version, followed by a very advanced microfluidic chip and we are now using paper chemistry based on classical dipstick models. The system is composed of two parts, a reader and a cartridge where the reader is durable and the cartridge is a consumable. By having one standard device we can address different use cases by selecting the relevant urinary biomarkers to analyse. What truly sets U-Scan apart from existing solutions is the seamless experience combined with its ability to provide a goldmine of concrete, quantifiable data, all without requiring users to change their daily habits. This data empowers users to optimize their lifestyle, their diet, or their medical condition.
The core value of this system lies in its ability to test a wide array of biomarkers and support numerous use cases by simply swapping cartridges, ensuring that different needs are addressed effectively, even if the initial cost may be a bit high.
EL: What are those different uses? What can we buy right now, and what new applications can we look forward to soon?
CB: The first product we launched is a nutrition cartridge. This gives people immediate, helpful feedback on their diet and how much water they are drinking. This is a great way to start the habit of checking their health all the time. Looking ahead, we have big plans for new health checks. We are working on cartridges for important areas where people need help, including kidney stones, bacterial urinary tract infections (UTIs), how the body handles stress, and a special cartridge focused on women’s health. The kidney stone and UTI cartridges, for example, go beyond simple tracking to give important early warning signs, which can be vital for people managing those conditions.
EL: It sounds like you are getting into some serious medical areas. Are you working with any researchers or running clinical studies to prove that the technology works for these new uses?
CB: Yes, that is extremely important to us. While U-Scan is not yet a medical device, we have adopted a very rigorous scientific approach. We have worked with several doctors to confirm the clinical utility of our biomarkers, and we have conducted analytical performance studies according to medical guidelines and criteria. We are now initiating a proof-of-concept study to demonstrate that the mere act of using U-Scan drives positive behavioral changes that mitigate the risk of kidney stones, and a subsequent study is planned to validate the long-term effectiveness of our Calci cartridge in reducing the rate of kidney stone recurrence.
EL: Finally, looking past the products you’ve already planned, do you have a personal, long-term dream for what U-Scan could achieve?
CB: My personal dream is to take U-Scan even further and create a cartridge that is purely for prevention. This wouldn’t be for a single illness, but instead, it would check a mix of general markers, things like how much salt or sugar you have in your system, and general signs of inflammation. The main goal is to give people an ongoing, clear picture of their health before a problem even starts, or at least early enough to reverse the tendency. Imagine seeing a possible issue starting and being able to make small changes, all based on the daily chemistry of your body. That is the kind of powerful, forward-looking health care I hope U-Scan can make possible.
Interested in partnering with us?
Contact Us
[post_title] => An Interview with Christelle Bakarat on the Research Potential of U-Scan
[post_excerpt] => Christelle Bakarat is the Head of Chemistry for Withings, this article is based on an interview with her where she discusses how U-Scan came to be, and its potential for research across different diseases and conditions.
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Chronic Kidney Disease stage 5 on dialysis (CKD5D) presents one of the most complex and high-risk scenarios in modern medicine. Among the many challenges faced by these patients, cardiovascular disease (CVD) stands out as the leading cause of mortality—a stark reminder of the systemic stress that accompanies kidney failure and dialysis.
But what if technology could help bridge the gap between dialysis sessions, offering clinicians a window into the patient's health in real-time? An article in Frontiers in Nephrology explores exactly that, highlighting the transformative potential of digital health technologies to monitor and manage CKD5D patients beyond the clinic.
The Hidden Risks Between Dialysis Sessions
For CKD5D patients, the risks of CVD are amplified by both traditional and disease-specific factors:
Traditional risks like hypertension, diabetes, and obesity.
CKD-specific risks such as inflammation, fluid overload, protein-energy wasting and vascular calcification.
The dialysis process itself, which induces rapid fluid shifts, blood pressure fluctuations, and metabolic imbalances.
Current clinical care models often focus on in-center dialysis data, leaving a crucial blind spot during the interdialytic period—a time when many adverse events begin to develop unnoticed.
A New Monitoring Paradigm: The Withings Toolkit
The article introduces a compelling case for home-based, connected health technologies—specifically, the Withings toolkit. This suite of medical-grade, consumer-friendly devices allows CKD patients to monitor key health indicators in the comfort of their homes:
Weight, body composition and ECG monitoring with the BodyScan smart scale.
Blood pressure, heart rate and survey responses for added context via BPM Pro 2.
Sleep quality and breathing event metrics using the Sleep Rx.
All data is seamlessly uploaded to the Withings Remote Patient Monitoring platform, providing healthcare providers and researchers with real-time, longitudinal insights into a patient’s well-being.
Why This Matters: Real-World Clinical Benefits
1. Early Detection of Complications Weight gain could signal fluid retention, but muscle loss could indicate protein-energy wasting. A sudden spike in blood pressure or irregular heartbeat might indicate arrhythmias or volume overload. Poor sleep patterns could reflect apnea or restless leg syndrome—conditions with known ties to CKD.
2. Personalized, Data-Driven Care These devices enable a dynamic view of health trends, allowing clinicians to tailor treatments proactively rather than reactively. Medication adjustments, fluid restrictions, or further diagnostics can be made with greater confidence.
3. Patient Empowerment
When patients can see and understand their own data, they become more engaged in their care. This promotes better self-management, increased treatment adherence, and a stronger sense of control over their condition.
4. Systemic Healthcare Advantages Remote monitoring can reduce emergency visits and hospitalizations, easing the burden on overtaxed healthcare systems and offering a cost-effective alternative to frequent in-person evaluations.
The Future: Digital Tools as Standard of Care?
While still in its early stages, this integration of digital health into CKD care reflects a broader movement toward remote, preventative, and personalized medicine. The Withings case study serves as a promising example of how everyday technology can be adapted to serve complex clinical needs.
However, as the authors note, more clinical trials are needed to validate these tools in nephrology settings, establish protocols for data use, and ensure equitable access across diverse patient populations.
Final Thoughts
As we face growing rates of kidney disease and limited nephrology resources, connected health technologies offer a lifeline—not just to patients, but to an entire care infrastructure in need of modernization.
The Withings toolkit is more than a gadget suite; it's a glimpse into the future of chronic disease management, where data flows continuously, care is adaptive, and patients are active participants in their own health journey.
Our patient-centric care solution utilizes portable Withings cellular devices that are not tied to a single patient. Instead, care teams can use one device to collect and transmit data for an unlimited number of individuals. The integrated cellular connectivity automatically directs the data into the correct patient’s medical record, simplifying data collection and improving care delivery regardless of the setting.
