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How To Build Well-Rounded Team For Your RPM Program

6 min read

Remote patient monitoring (RPM) programs are beneficial for both patients and medical practices. But an RPM initiative’s success depends on the people behind the program. In this article, we look at why RPM programs have become so popular and the roles and responsibilities of an RPM team. To close, we share five easy-to-implement strategies for creating a strong RPM program.

Why RPM is Growing

The adoption rate of remote patient monitoring has grown dramatically in recent years. According to Insider Intelligence, 30 million patients in the U.S. will be using at least one RPM device by 2024. Here are six significant catalysts driving the rapid adoption rates of RPM technology.

COVID-19 pandemic

With much of the country brought to a standstill, the COVID-19 pandemic rapidly accelerated already emerging trends in virtual care. More insurers began covering telehealth services, dramatically increasing adoption. Remote patient monitoring devices allow medical professionals to monitor their patients’ key health metrics without having them come into the office, making RPM a significant value-add to a practice’s telehealth services.

Increase in chronic conditions such as diabetes

As the rates of long-term conditions such as heart disease, diabetes and obesity continue to rise in the U.S., remote patient monitoring devices empower patients and providers. RPM devices actively monitor key health metrics like blood pressure and weight, and the devices can be set to send data to the patient’s physician. These capabilities give patients and providers the longitudinal information they need to make changes that improve health outcomes.

Convenience

Work, family, and other obligations can quickly crowd out a schedule. RPM devices make it easy for patients to quickly take vital measures like blood pressure and weight. These measures can be automatically transmitted to the healthcare provider via cellular, WiFi, or Bluetooth connection and are instantly accessible to the patient via an easy-to-use mobile app.

Higher levels of patient care

Remote patient monitoring devices enable more frequent health measurements. With access to near real-time health data and the ability to observe historical trends in this data, healthcare providers can make better-informed care recommendations and treatment decisions.

Expand care to more diverse patient groups

For many patients, work schedules, child care or eldercare obligations, distance, or lack of reliable transportation are formidable barriers to receiving care. Low income, elderly, and patients living in underserved or rural areas can receive outsized benefits from participating in a remote patient monitoring program since it can reduce the number of office visits needed.

New revenue streams for healthcare practices

Because many RPM services are billable, RPM programs are a source of additional revenue, allowing practices to tap into new revenue streams that can improve overall profitability.

Key RPM Program Team Members

Building a strong, sustainable remote patient monitoring program requires teamwork and a shared vision. The following team members form the core of a successful remote patient monitoring program.

Top-level management

Beginning any new initiative requires the strong support and buy-in of top-level management. Healthcare executives play a key role in securing funding and staff resources, as well as providing the long-range vision needed to set a new remote patient monitoring program on a secure footing.

Physicians

Physicians can reap substantial benefits from using remote patient monitoring technology with their patients. With a wealth of patient health data, providers can make better-informed treatment decisions. Educating providers on benefits, obtaining their buy-in, and offering focused training on how to access remote patient monitoring data are essential for success.

IT support

The support of the IT department is crucial for ensuring that the technical aspects of creating and running a remote patient monitoring program are executed. Some remote patient monitoring providers like Withings Health Solutions handle most of the IT-related setup, freeing your tech support staff to focus their efforts elsewhere.

Patient navigator

Patient navigators help patients access and use their devices, troubleshooting issues that prevent them from making the most out of participating in a remote patient monitoring program. These staff members are one of the most critical components, providing front-line support and encouragement to patients as they become familiar with their new devices. Some connected devices, like those Withings Health Solutions offers, are intuitive and easy to use, making the jobs of patient navigators much simpler.

Digital health staff trainer

Staff trainers are responsible for training physicians and other practice staff involved in the program’s administration. Key topics for training include how to access and interpret patient data via the physician data dashboard and the correct use of RPM billing codes for payer reimbursement.

Medical billing representative

Medicare and many private insurers will pay for certain patient services provided via remote patient monitoring programs. Remote patient monitoring programs have their own unique set of billing codes, and the medical billing representative will ensure that the correct codes are being used on all claims filed.

Program coordinator

The remote patient monitoring program coordinator is responsible for overseeing the overall health of the program, managing the interactions between team members, troubleshooting patient and provider issues, and assessing program success based on predefined goals.

5 Tips for creating a stronger, more sustainable RPM program

Remote patient monitoring programs require careful planning and diligent follow-through during implementation in order for patients, providers, and practices to realize the full range of potential benefits this technology has to offer. These five tips can help you and the patients you serve get the most out of remote patient monitoring.

Clarify RPM program goals

First, defining what expect your remote patient monitoring program to accomplish. Clear goals not only sharpen the team’s focus but provide an objective set of criteria with which to measure program success.

Quantify expected cost/revenue metrics

Remote patient monitoring programs must be financially sustainable. Quantifying anticipated program costs and revenue enables teams to determine expected ROI. These metrics can justify the time and capital investments required for a successful launch. RPM can reduce overall costs, as it enables physicians to take preventative measurements before a condition becomes severe.

Engage the support of internal stakeholders

Top-level management, providers, and office support staff all have an important role to play in the success of a remote patient monitoring program. Gaining their support upfront is critical. If stakeholders aren’t engaged, program performance will suffer.

Invest the resources needed for program success

Engaging key personnel is an essential ingredient for ensuring long-term success, so additional staff members may need to be hired. Dedicating a program manager to oversee the effort ensures program continuity and provides a single point of contact for other team members when issues arise. Patient navigators are front-line workers who ensure patients are familiar with their devices and responsible for removing barriers to consistent use. Fortunately, the cost of hiring may be offset by billing and reimbursement for RPM services and/or lowered costs if the practice is part of a value-based care system.

Select a high-quality RPM provider to partner with

Some remote patient monitoring providers are better than others. Invest the time to research each potential partner, ensuring they offer higher quality, patient-friendly devices that are easy to use, an intuitive patient-facing health data app, and a streamlined practice-level program dashboard. The ideal RPM provider will have substantial industry experience and a track record of providing superior customer service.

Withings Health Solutions and Withings RPM: an All-in-One RPM Solution

Withings Health Solutions is committed to transforming the lives of healthcare consumers and professionals through beautifully simple monitoring solutions. Here’s how we make implementing a successful remote patient monitoring program seamlessly simple.

Effortless onboarding — Onboard your patients directly from the platform in 3 minutes or less.

Time-efficient monitoring — You’ll appreciate the one-click patient triaging through standard alerts and measurement plans.

Automatic time logging — Time spent taking care of your patients (when reviewing their charts or calling them) is automatically documented to streamline claim creation while maximizing revenue. Time spent outside the platform can easily be manually logged as well.

Optimized billing — In real-time, assess how much a CPT code can be billed and identify which patients to focus on. At the end of the month, generate comprehensive reports in one click to create claims including the CMS1500 information required for the billing.

Program dashboard — Manage your practice at a glance. A comprehensive dashboard allows care teams to view patients’ status, take action based on patient vitals and treatment plans, and easily bill for care rendered.

Patient application — The patient application allows the patient to visualize their measurements history, progress, and measurements objective. Login is simple and doesn’t require any signup or app download.

EHR integration — Withings RPM integrates with virtually every EHR to improve each step of the clinical workflow from device ordering to billing.

Learn more about Withings Health Solutions for remote patient monitoring.

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According to the American Heart Association, nearly half of all adults in the U.S. have high blood pressure. Recent studies have suggested that effectively treating obesity with GLP-1 agonists may be key to improving overall heart health. These findings are promising — but additional study is necessary, further highlighting the need for accurate GLP-1 patient data and consistent at-home health monitoring.

 

Healthcare providers can benefit from high-precision remote monitoring tools like cellular connected scales and blood pressure monitors that offer daily insight into a patient’s weight, BMI, body composition, heart rate, blood pressure and more. With more reliable and consistent patient data, care teams can make more informed decisions about a patient’s GLP-1 medication dosage and overall care plan. 

Challenges Surrounding Cardiovascular Health

Right now, only one in four adults in the U.S. with hypertension (defined as blood pressure consistently above 130/80 mm Hg) has the condition well managed. Care teams have long struggled to find effective means to help their patients achieve better blood pressure control. It’s a challenge due to patients’ lack of adherence to long-term medication use, as well as difficulties in identifying poor blood pressure control and modifying therapy accordingly.

 

Healthcare providers already prescribe a range of medications, including diuretics, beta-blockers, and ACE inhibitors, to help patients get their blood pressure into a safe range. Safely administering blood pressure medications – with or without the addition of GLP-1s – is a balancing act. Even in the best of circumstances, patients often need dose adjustments.

 

Though titration of hypertension medication has been based on in-office blood pressure measurements, this has proven to be inadequate. Readings in an office setting may be artificially elevated due to white coat syndrome. In fact, the fallibility of these measurements led the International Society of Hypertension to recommend that hypertension diagnosis be confirmed by out–of-office blood pressure monitoring.

 

Even if in-office readings were 100% accurate, it’s simply not practical for patients to come to the office for daily monitoring to see how they’re adjusting to blood pressure medication.

The Value of Remote Biomarker Monitoring

While emerging therapies like GLP-1s hold the promise of reducing blood pressure, they’re not yet approved specifically for that purpose. Plus, studies have found that some GLP-1 medications may increase a patient’s heart rate.The novelty and uncertainty surrounding the effects of GLP-1s highlight the value of long-term at-home monitoring of weight, blood pressure, and other daily biomarkers under real-world conditions. This ensures that care teams can promptly access necessary data for timely intervention.

 

In addition, health programs can analyze the data they collect from in-home devices and produce robust research demonstrating the value of their program and GLP-1 treatment approach. Continuous remote monitoring not only equips healthcare professionals with the insights needed for precise decision-making — it also lays the groundwork for pioneering developments in personalized medicine and proactive health management strategies.

Motivating Patients on Their Health Journeys

Providers agree that non pharmacological lifestyle interventions are also crucial to improving a patient’s cardiovascular health. Studies have found that tailored and personalized health messages can be particularly effective in motivating patients to make healthy lifestyle choices. But this can be time-consuming for providers. 

 

With more advanced monitoring devices that go beyond biomarker tracking, patients can receive automated messages and alerts from their care teams based on their daily measurements.These notifications appear on the screen of their medical device and may celebrate a milestone or serve as a medication or appointment reminder. 

 

Fortunately, nearly a quarter of Americans are already using monitoring technology to help with motivation and accountability for health goals. Incorporating patient monitoring technology takes this one step further. 

Finding an Accurate, Insightful Solution

 

Kristin Baier, MD, VP of Clinical Development at Calibrate, a leading clinician-guided and value-based obesity treatment program, expressed the need to ensure safety and appropriate weight loss rates for patients on GLP-1 medication who are remotely monitored by healthcare providers. She noted the challenge of not being able to physically assess health metrics like weight and blood pressure without patients visiting a clinic and wanted to ensure the seamless transfer of data into the company’s electronic medical records for long-term tracking. Remotely monitoring patients allows care program providers, like Calibrate, to deliver effective, high-quality medical care to their members over time so that they can successfully analyze trends and tailor recommendations to ensure sustainable results.

 

High-precision remote monitoring responds to this concern and rises to the challenge, as it provides: 

  • Accurate and consistent collection of blood pressure, weight, body composition, and other key metrics from the comfort of the patient’s home
  • Automatic transmission of this data to the patient’s care team
  • Swift provider insight into patient well-being so patterns can be identified and medications or care plans can be adjusted
  • Better patient/provider communication and shared-decision making 

 

Moving Forward

In this new era of GLP-1 medications, official scientific guidelines from organizations such as the ADA, EASD, AACE, ACC, and AHA recommend regular monitoring of blood pressure in patients on GLP-1 therapies as part of comprehensive cardiovascular risk management. Remote monitoring will also enable expanded research into the impact of GLP-1s on heart health, offering promising avenues for innovative chronic condition management strategies.

Disclaimer: The information provided in this article is informational and for content marketing purposes only. It should not be construed as medical advice. The content herein is not intended to replace professional medical consultation, diagnosis, or treatment. We expressly recommend that individuals seek advice from a qualified healthcare professional before considering the use of GLP-1 medications for the treatment of obesity or any other condition.

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In April 2024, the Journal of Diabetes and Its Complications published “Contemporary prevalence of diabetic neuropathies in individuals with Type 1 and Type 2 diabetes in a Danish tertiary outpatient clinic”, a large scale study from researchers at the Steno Diabetes Center in Copenhagen, Denmark. Researchers assessed 822 individuals with Type 1 and 899 individuals with Type 2 diabetes for both distal symmetric polyneuropathy (DPN) and diabetic autonomic neuropathy (DAN) using a variety of modalities in order to make population-based prevalence estimates.

 

Where they exist, past estimates of various neuropathies have shown wide ranges of prevalence. In the Steno study, DPN was assessed using vibration perception threshold (VPT), sural nerve function, touch, pain, and thermal sensation. DAN was assessed using cardiovascular reflex tests, electrochemical skin conductance, and gastroparesis cardinal symptom index. 

 

Batteries of DPN methods were applied for 4 groups by adding modalities to each group from large fiber neuropathy with VPT above 25 V and/or abnormal touch sensations (reflecting how DPN is currently assessed in a diabetes clinic setting) to VPT using age-height-sex specific cutoffs, to sural nerve conduction, and finally to small fiber neuropathy as measured by Sudoscan in the feet, abnormal pain and/or abnormal thermal sensation. For DAN, Sudoscan was used to evaluate sudomotor function as measured by electrochemical skin conductance in the feet and hands along with cardiovascular autonomic neuropathy measured by a Vagus device, and orthostatic hypotension based on supine and standing blood pressure.

 

Prevalence of DPN varied depending on the modalities applied for Type 1 and Type 2 diabetes. Including small fiber neuropathy as measured by Sudoscan increased the prevalence of definite DPN diagnosed by Toronto consensus criteria, from 46 to 54% for Type 1 and from 54 to 68% for Type 2. In contrast, monofilament had the lowest overlap with other diagnostic modalities. Touch sensation showed the lowest prevalence of DPN, perhaps because it can only measure more severe neuropathy. The prevalence of DPN measured by Sudoscan in the feet was twice as high for Type 1 diabetes and 10% higher for Type 2 as the commonly used VPT above 25 V. 

 

Assessing both large and small fiber neuropathy using a variety of modalities was found to be the best way to increase the prevalence of DPN and DAN diagnoses. Measuring small fiber neuropathy was recommended by the researchers for early detection. Small fiber neuropathy, they noted, is not detected using the tools commonly used in diabetes care today.

Interested in partnering with us?

Contact Us [post_title] => Using a Variety of Modalities to Measure Both Small and Large Fiber Neuropathy Provides More Accurate Estimates of the Prevalence of Diabetic Neuropathies [post_excerpt] => In April 2024, the Journal of Diabetes and Its Complications published “Contemporary prevalence of diabetic neuropathies in individuals with Type 1 and Type 2 diabetes in a Danish tertiary outpatient clinic”, a large scale study from researchers at the Steno Diabetes Center in Copenhagen, Denmark. Researchers assessed 822 individuals with Type 1 and 899 individuals with Type 2 diabetes for both distal symmetric polyneuropathy (DPN) and diabetic autonomic neuropathy (DAN) using a variety of modalities in order to make population-based prevalence estimates. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => using-a-variety-of-modalities-to-measure-both-small-and-large-fiber-neuropathy-provides-more-accurate-estimates-of-the-prevalence-of-diabetic-neuropathies [to_ping] => [pinged] => [post_modified] => 2024-09-04 13:43:51 [post_modified_gmt] => 2024-09-04 13:43:51 [post_content_filtered] => [post_parent] => 0 [guid] => https://withingshealthsolutions.com/?p=1596 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 1594 [post_author] => 8 [post_date] => 2024-09-03 19:24:05 [post_date_gmt] => 2024-09-03 19:24:05 [post_content] =>

A number of major new studies and advancements related to screening for diabetic peripheral neuropathy (DPN) were presented at the American Diabetes Association’s 84th Scientific Sessions in Orlando. 

 

The headliner was a longitudinal study - “Combined DPNCheck and SUDOSCAN as a Screening Tool for DPN—The Sheffield Prospective Study”  - presented by Dr. Mohummad Shaan Goonoo of Sheffield Teaching Hospitals and NHS Foundation Trust. Dr. Goonoo presented data that evaluated the ability of point-of-care-devices (POCDs) to accurately diagnose DPN. The POCDs used were Withings SUDOSCAN, incorporating our Electrochemical Skin Conductance (ESC) technology, and DPNCheck, a handheld device which measures sural nerve conduction-velocity/amplitude. 

 

In the study, 229 participants with diabetes who attended a one-stop microvascular screening service were re-called for follow-up evaluation at 7 years. Baseline assessments were repeated including: Toronto Clinical Neuropathy Score, 10g monofilament, SUDOSCAN and DPNCheck, and nerve conduction studies. 

 

The study demonstrated significantly increased risk of incident clinical DPN in patients with abnormal baseline POCDs (microalbuminuria equivalent). The findings supported the use of POCDs as a screening tool for early DPN diagnosis, when cardio-metabolic control may halt the progressive neuropathic process.

 

Improving DFU Risk Stratification


A separate study was presented in a poster session entitled “Improving Diabetic Foot Ulcer (DFU) Management with Electrochemical Skin Conductance (ESC)”. The study, which also used Withings ESC technology, assessed the association between ESC measures and DFU risk stratification scores in 2157 diabetic patients from four French hospitals.

Interested in partnering with us?

Contact Us [post_title] => Diabetic Neuropathy Research and Withings Technologies Highlighted at The American Diabetes Association’s 84th Scientific Sessions [post_excerpt] => When the world’s leading clinicians and researchers gather later this month in Orlando, Florida at ADA’s 84th Scientific Sessions, diabetic peripheral neuropathy and diabetic foot ulcer prevention will be spotlighted. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => diabetic-neuropathy-research-and-withings-technologies-highlighted-at-the-american-diabetes-associations-84th-scientific-sessions [to_ping] => [pinged] => [post_modified] => 2024-09-03 19:24:06 [post_modified_gmt] => 2024-09-03 19:24:06 [post_content_filtered] => [post_parent] => 0 [guid] => https://withingshealthsolutions.com/?p=1594 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 3 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 1626 [post_author] => 1 [post_date] => 2024-09-17 14:19:51 [post_date_gmt] => 2024-09-17 14:19:51 [post_content] =>

According to the American Heart Association, nearly half of all adults in the U.S. have high blood pressure. Recent studies have suggested that effectively treating obesity with GLP-1 agonists may be key to improving overall heart health. These findings are promising — but additional study is necessary, further highlighting the need for accurate GLP-1 patient data and consistent at-home health monitoring.

 

Healthcare providers can benefit from high-precision remote monitoring tools like cellular connected scales and blood pressure monitors that offer daily insight into a patient’s weight, BMI, body composition, heart rate, blood pressure and more. With more reliable and consistent patient data, care teams can make more informed decisions about a patient’s GLP-1 medication dosage and overall care plan. 

Challenges Surrounding Cardiovascular Health

Right now, only one in four adults in the U.S. with hypertension (defined as blood pressure consistently above 130/80 mm Hg) has the condition well managed. Care teams have long struggled to find effective means to help their patients achieve better blood pressure control. It’s a challenge due to patients’ lack of adherence to long-term medication use, as well as difficulties in identifying poor blood pressure control and modifying therapy accordingly.

 

Healthcare providers already prescribe a range of medications, including diuretics, beta-blockers, and ACE inhibitors, to help patients get their blood pressure into a safe range. Safely administering blood pressure medications – with or without the addition of GLP-1s – is a balancing act. Even in the best of circumstances, patients often need dose adjustments.

 

Though titration of hypertension medication has been based on in-office blood pressure measurements, this has proven to be inadequate. Readings in an office setting may be artificially elevated due to white coat syndrome. In fact, the fallibility of these measurements led the International Society of Hypertension to recommend that hypertension diagnosis be confirmed by out–of-office blood pressure monitoring.

 

Even if in-office readings were 100% accurate, it’s simply not practical for patients to come to the office for daily monitoring to see how they’re adjusting to blood pressure medication.

The Value of Remote Biomarker Monitoring

While emerging therapies like GLP-1s hold the promise of reducing blood pressure, they’re not yet approved specifically for that purpose. Plus, studies have found that some GLP-1 medications may increase a patient’s heart rate.The novelty and uncertainty surrounding the effects of GLP-1s highlight the value of long-term at-home monitoring of weight, blood pressure, and other daily biomarkers under real-world conditions. This ensures that care teams can promptly access necessary data for timely intervention.

 

In addition, health programs can analyze the data they collect from in-home devices and produce robust research demonstrating the value of their program and GLP-1 treatment approach. Continuous remote monitoring not only equips healthcare professionals with the insights needed for precise decision-making — it also lays the groundwork for pioneering developments in personalized medicine and proactive health management strategies.

Motivating Patients on Their Health Journeys

Providers agree that non pharmacological lifestyle interventions are also crucial to improving a patient’s cardiovascular health. Studies have found that tailored and personalized health messages can be particularly effective in motivating patients to make healthy lifestyle choices. But this can be time-consuming for providers. 

 

With more advanced monitoring devices that go beyond biomarker tracking, patients can receive automated messages and alerts from their care teams based on their daily measurements.These notifications appear on the screen of their medical device and may celebrate a milestone or serve as a medication or appointment reminder. 

 

Fortunately, nearly a quarter of Americans are already using monitoring technology to help with motivation and accountability for health goals. Incorporating patient monitoring technology takes this one step further. 

Finding an Accurate, Insightful Solution

 

Kristin Baier, MD, VP of Clinical Development at Calibrate, a leading clinician-guided and value-based obesity treatment program, expressed the need to ensure safety and appropriate weight loss rates for patients on GLP-1 medication who are remotely monitored by healthcare providers. She noted the challenge of not being able to physically assess health metrics like weight and blood pressure without patients visiting a clinic and wanted to ensure the seamless transfer of data into the company’s electronic medical records for long-term tracking. Remotely monitoring patients allows care program providers, like Calibrate, to deliver effective, high-quality medical care to their members over time so that they can successfully analyze trends and tailor recommendations to ensure sustainable results.

 

High-precision remote monitoring responds to this concern and rises to the challenge, as it provides: 

  • Accurate and consistent collection of blood pressure, weight, body composition, and other key metrics from the comfort of the patient’s home
  • Automatic transmission of this data to the patient’s care team
  • Swift provider insight into patient well-being so patterns can be identified and medications or care plans can be adjusted
  • Better patient/provider communication and shared-decision making 

 

Moving Forward

In this new era of GLP-1 medications, official scientific guidelines from organizations such as the ADA, EASD, AACE, ACC, and AHA recommend regular monitoring of blood pressure in patients on GLP-1 therapies as part of comprehensive cardiovascular risk management. Remote monitoring will also enable expanded research into the impact of GLP-1s on heart health, offering promising avenues for innovative chronic condition management strategies.

Disclaimer: The information provided in this article is informational and for content marketing purposes only. It should not be construed as medical advice. The content herein is not intended to replace professional medical consultation, diagnosis, or treatment. We expressly recommend that individuals seek advice from a qualified healthcare professional before considering the use of GLP-1 medications for the treatment of obesity or any other condition.

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