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What Makes a Great Patient Experience?

4 min read

Providing a positive patient experience gives you an increased ability to attract and retain patients. But it can be difficult to know where to focus time and resources for maximum effect. In this article, we’ll examine why it’s worth it to invest in positive patient experiences and share four practical ways to improve overall patient satisfaction.

Why Improve the Patient Experience

Hospitals, medical practices, and other providers have much to gain from improving the patient experience. Here are three reasons why it’s beneficial to focus on the patient experience.

Better patient health outcomes

When patients have a good experience, they generally have more positive health outcomes as well. When someone feels taken care of and respected, they’re more likely to actively participate in their care, reaping the benefits that come with a proactive approach.

Improved reputation

When it comes to healthcare, patients have options for where they choose to receive care. The internet has given patients the ability to research providers and find various options for selecting their care team. Reputation can play a significant role in the choice of one hospital or physician over another.

Greater profitability

When it comes to the business side of healthcare, patients are the customers. And customers vote with their dollars. Accenture research highlights this point: hospitals with superior customer experience ratings have net profit margins 50% higher than those with average ratings.

4 Ways to Provide a Great Patient Experience

When patients have a positive experience, everyone benefits. But providing a great patient experience requires focused attention and the resources to implement strategic changes in the way care is provided. Here are a few practical ways we’ve seen providers improve the patient experience.

1. Evaluate the entire system

Providing quality healthcare involves much more than just the time a patient spends interacting with their physician. A multifaceted approach to the patient experience includes assessing things like how easy it is to schedule appointments, complete required paperwork, access medical records online, and communicate with providers, as well as how patients are treated by critical support staff like those working in the front office.

2. Supplement patient satisfaction metrics with other data sources

It’s possible for healthcare organizations to do everything right and still not achieve what a patient views as a positive outcome. The way patients view their experiences may be influenced by factors beyond anyone’s control. A difficult diagnosis, painful procedure, or a prolonged recovery can negatively impact patient perception. That’s why it’s important to avoid an over-reliance on patient satisfaction ratings. Instead, using this data in combination with other data sources such as average length of stay and readmission rates will help determine where improvements are needed.

3. Focus on boosting staff engagement

Patients encounter many staff members as they move through the various touchpoints of a healthcare experience. Empathetic, helpful staff can go a long way to help patients feel respected and cared for. Staff training and an organizational focus on improving patient-staff interactions are vital for improving the patient experience.

4. Expand the use of health technology

Health tech provides an easy and cost-effective way to improve the patient experience. Online scheduling tools allow patients to schedule or reschedule appointments at times that work for them, increasing the likelihood they can keep appointments. Providing an option for patients to message providers in-between visits can also help to strengthen the connection they have with their care team.

Remote patient monitoring programs are another powerful way to increase patient engagement. Knowing that key health metrics like weight, blood pressure, and sleep patterns are being actively monitored can increase the feeling of being cared for. Additionally, connected health devices provide patients with access to their own health data, increasing the likelihood that they will engage as more active participants in improving their health outcomes.

How Withings Health Solutions Helps Providers Deliver a Great Patient Experience

Offering remote patient monitoring technology is an easy way to improve patient satisfaction. Withings offers a full line of medical-grade connected devices that are easy to use, providing a wealth of actionable health data to patients and their providers.

Intuitive device designs: Withings devices are ready to use right out of the box, making it easy for habitual use. Designed to easily integrate into patients’ daily lives, these user-friendly devices reliably deliver vital participant data to professionals overseeing their care. As an example, 94% of users are still using their scales one year after their purchase.

Metrics dashboard: Built for practitioners, the Withings RPM dashboard provides accurate, patient-centric data to better monitor health parameters and efficiently manage participants. Patients can also communicate with secure in-app communication.

Full range of devices: Withings offers a full portfolio of medical-grade devices. Our smart scales, blood pressure monitors, sleep mat, and activity trackers collect a wealth of actionable patient health data, allowing healthcare providers and patients to more accurately monitor key health measures.

Variety of connectivity options: With WiFi, cellular, and Bluetooth connectivity options, Withings’ connected devices cater to a wide range of technical proficiencies and expand access to healthcare.

Providing A Superior Patient Experience Benefits Everyone

The way a patient perceives the care they receive impacts health outcomes and practice sustainability. When patients feel cared for and valued, they’re more likely to actively participate in their care. The ripple effects extend beyond the patients themselves, creating new opportunities for medical organizations to grow, improving their reputation, and expanding their ability to offer that same level of care to new patients.

Discover how Withings Health Solutions can help you deliver an exceptional patient experience.

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Chronic Kidney Disease stage 5 on dialysis (CKD5D) presents one of the most complex and high-risk scenarios in modern medicine. Among the many challenges faced by these patients, cardiovascular disease (CVD) stands out as the leading cause of mortality—a stark reminder of the systemic stress that accompanies kidney failure and dialysis.

 

But what if technology could help bridge the gap between dialysis sessions, offering clinicians a window into the patient's health in real-time? An article in Frontiers in Nephrology explores exactly that—highlighting the transformative potential of digital health technologies to monitor and manage CKD5D patients beyond the clinic.

 

The Hidden Risks Between Dialysis Sessions

For CKD5D patients, the risks of CVD are amplified by both traditional and disease-specific factors:

 

  • Traditional risks like hypertension, diabetes, and obesity.

  • CKD-specific risks such as inflammation, fluid overload, protein-energy wasting and vascular calcification.

  • The dialysis process itself, which induces rapid fluid shifts, blood pressure fluctuations, and metabolic imbalances.

Current clinical care models often focus on in-center dialysis data, leaving a crucial blind spot during the interdialytic period—a time when many adverse events begin to develop unnoticed.

 

A New Monitoring Paradigm: The Withings Toolkit

The article introduces a compelling case for home-based, connected health technologies—specifically, the Withings toolkit. This suite of medical-grade, consumer-friendly devices allows CKD patients to monitor key health indicators in the comfort of their homes:

 

  • Weight, body composition and ECG monitoring with the BodyScan smart scale.

  • Blood pressure, heart rate and survey responses for added context via BPM Pro 2.

  • Sleep quality and breathing event metrics using the Sleep Rx.

All data is seamlessly uploaded to the Withings Remote Patient Monitoring platform, providing healthcare providers and researchers with real-time, longitudinal insights into a patient’s well-being.

 

Why This Matters: Real-World Clinical Benefits

1. Early Detection of Complications

Weight gain could signal fluid retention, but muscle loss could indicate protein-energy wasting. A sudden spike in blood pressure or irregular heartbeat might indicate arrhythmias or volume overload. Poor sleep patterns could reflect apnea or restless leg syndrome—conditions with known ties to CKD.

2. Personalized, Data-Driven Care

These devices enable a dynamic view of health trends, allowing clinicians to tailor treatments proactively rather than reactively. Medication adjustments, fluid restrictions, or further diagnostics can be made with greater confidence.

3. Patient Empowerment

When patients can see and understand their own data, they become more engaged in their care. This promotes better self-management, increased treatment adherence, and a stronger sense of control over their condition.

4. Systemic Healthcare Advantages

Remote monitoring can reduce emergency visits and hospitalizations, easing the burden on overtaxed healthcare systems and offering a cost-effective alternative to frequent in-person evaluations.

 

The Future: Digital Tools as Standard of Care?

While still in its early stages, this integration of digital health into CKD care reflects a broader movement toward remote, preventative, and personalized medicine. The Withings case study serves as a promising example of how everyday technology can be adapted to serve complex clinical needs.

 

However, as the authors note, more clinical trials are needed to validate these tools in nephrology settings, establish protocols for data use, and ensure equitable access across diverse patient populations.

 

Final Thoughts

As we face growing rates of kidney disease and limited nephrology resources, connected health technologies offer a lifeline—not just to patients, but to an entire care infrastructure in need of modernization.

 

The Withings toolkit is more than a gadget suite; it's a glimpse into the future of chronic disease management, where data flows continuously, care is adaptive, and patients are active participants in their own health journey.

 

References
 Article: Frontiers in Nephrology, 2023 - DOI: 10.3389/fneph.2023.1148565

Interested in partnering with us?

Contact Us [post_title] => Revolutionizing Chronic Kidney Disease Management with Digital Health Tools: The Withings Case Study [post_excerpt] => Chronic Kidney Disease stage 5 on dialysis (CKD5D) presents one of the most complex and high-risk scenarios in modern medicine.But what if technology could help bridge the gap between dialysis sessions, offering clinicians a window into the patient's health in real-time? [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => revolutionizing-chronic-kidney-disease-management-with-digital-health-tools-the-withings-case-study [to_ping] => [pinged] => [post_modified] => 2025-06-12 15:41:31 [post_modified_gmt] => 2025-06-12 15:41:31 [post_content_filtered] => [post_parent] => 0 [guid] => https://withingshealthsolutions.com/?p=2015 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 2012 [post_author] => 11 [post_date] => 2025-06-03 19:17:23 [post_date_gmt] => 2025-06-03 19:17:23 [post_content] =>

Introduction

 

Diabetic foot ulcers (DFUs) are a major and often debilitating complication of diabetes, contributing significantly to patient morbidity, mortality, and healthcare costs. Despite advancements in diabetes care, the incidence of DFUs remains high, with a substantial impact on quality of life and healthcare resources. A recent study published in the journal Frontiers in Endocrinology compared the use of electrochemical skin conductance (ESC) to the current standards in DFU detection. The current method for assessing DFU risk primarily involves clinical examination, including the monofilament test, which is subjective and dependent on the examiner’s skills. Therefore, there is a need for objective, reproducible, and reliable methods for early detection of at-risk patients.

 

One of the many complications of diabetes is peripheral neuropathy, which, if left untreated, can lead to DFUs. Electrochemical Skin Conductance (ESC) is a promising non-invasive diagnostic tool that can be used to assess autonomic nerve activity. ESC is measured in-clinic using Sudoscan, which assesses small fiber peripheral neuropathies, specifically the innervation around the sweat glands, by stimulating the glands and measuring the conductance (in µS) of chloride ions contained in the sweat. Lower ESC values indicate more severe neuropathy. This study investigates the association between ESC and DFU risk stratification, offering a potential new approach to managing and preventing diabetic foot complications.

Methods

 

This study was a retrospective analysis involving 2,149 diabetic patients from four clinics in Greater Paris University Hospitals, the largest hospital system in Europe and one of the largest in the world. The primary aim was to evaluate the relationship between ESC measurements and DFU risk, as classified using the 2016 International Working Group on Diabetic Foot (IWGDF) grading system. This grading system assigns DFU risk based on clinical evaluation, including the presence of neuropathy, ulceration, and other factors.

To assess the predictive performance of ESC in DFU risk stratification, the study incorporated a range of factors: age, sex, type of diabetes, and results from the monofilament test, which is a standard assessment of peripheral neuropathy. The study employed regression and Receiver Operating Characteristic (ROC) analyses to explore the predictive value of ESC measurements for different DFU risk categories.

 

Results

 

The study revealed a significant correlation between ESC values and DFU risk grades (p<0.001). Specifically, lower FESC values were associated with higher grades of DFU risk, suggesting that reduced sweat gland function, indicative of small fiber neuropathy, plays a role in the progression of foot ulcers in diabetic patients.

 

One of the most noteworthy findings of this study was that ESC measurements were able to identify patients at risk for DFUs who would not have been classified as high risk using the standard IWGDF grading system. Specifically, ESC detected autonomic dysfunction and small fiber nerve involvement in 43% patients classified as grade 0 (13% with severe cases of neuropathy), who otherwise showed no obvious signs of risk through traditional assessments, showing better granularity in the lower grades for better risk stratification.

 

The findings of this study suggest that Electrochemical Skin Conductance (ESC) provides a valuable, reproducible, and operator-independent tool for assessing DFU risk. ESC measurements offer an objective method for identifying early signs of small fiber neuropathy, a critical factor in the development of DFUs. Unlike traditional risk stratification, which relies heavily on clinical judgment and may overlook early-stage neuropathy, ESC can detect subtle changes in nerve function that precede visible foot ulcers.

 

The ability of ESC to detect at-risk patients in the grade 0 category, who would otherwise be overlooked by conventional classification methods, highlights its potential role in preventing DFUs. By identifying patients with early-stage nerve dysfunction, ESC could facilitate earlier intervention, potentially reducing the incidence of foot ulcers, amputations, and associated healthcare costs.

 

The ability to detect DFU risk early using ESC shows promise for the prevention of amputation.Therefore, we conclude that feet skin conductance is a relevant parameter for detecting diabetic foot syndrome, specifically at an early stage when there is still no presence of feet ulceration or wounds. A recent meta-analysis on ESC supports this conclusion, indicating that ESC, when combined with temperature measurements, serves as a valuable tool for the early detection of diabetic foot syndrome. ESC can be measured in-clinic, using Sudoscan, and at home using Withings Body Pro 2. Measuring ESC through home use of the Body Pro 2 scale allows for additional data collection and better assessment of trends and progression between appointments. Through this enhanced monitoring of DFU risk, care teams can better risk-stratify and provide targeted care that could prevent amputations and complications.

Interested in partnering with us?

Contact Us [post_title] => Electrochemical Skin Conductance as a Novel Tool for Diabetic Foot Ulcer Risk Stratification and Prevention [post_excerpt] => Diabetic foot ulcers (DFUs) are a major and often debilitating complication of diabetes, contributing significantly to patient morbidity, mortality, and healthcare costs.Electrochemical Skin Conductance (ESC) is a promising non-invasive diagnostic tool that can be used to assess autonomic nerve activity. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => electrochemical-skin-conductance-as-a-novel-tool-for-diabetic-foot-ulcer-risk-stratification-and-prevention [to_ping] => [pinged] => [post_modified] => 2025-06-03 19:20:13 [post_modified_gmt] => 2025-06-03 19:20:13 [post_content_filtered] => [post_parent] => 0 [guid] => https://withingshealthsolutions.com/?p=2012 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 2005 [post_author] => 11 [post_date] => 2025-05-29 18:17:36 [post_date_gmt] => 2025-05-29 18:17:36 [post_content] =>

Menopause can significantly impact sleep, blood pressure, and body composition—and it goes far beyond hot flashes.

As estrogen and progesterone levels decline, the risk of obstructive sleep apnea (OSA) increases. These hormones help keep airway muscles strong and support stable breathing during sleep. When they drop, the airway is more likely to collapse during the night. Combined with menopause-related weight gain, this can significantly heighten the risk. According to the Sleep Foundation and Mayo Clinic, postmenopausal women are more prone to sleep apnea, even if they hadn’t previously experienced symptoms.

 

Menopause also increases the risk of hypertension. Lower estrogen levels reduce blood vessel flexibility, making it harder for blood to flow efficiently. Coupled with changes in weight, cholesterol, and insulin sensitivity, blood pressure tends to rise. The American Heart Association highlights that the risk of heart disease, including high blood pressure, climbs sharply in postmenopausal women—making routine monitoring all the more important.

 

Body composition also shifts during menopause. Fat tends to accumulate around the abdomen—even if overall weight remains stable—due to hormonal changes. This increase in visceral fat, which surrounds internal organs, is linked to elevated risks of cardiovascular disease, type 2 diabetes, and certain cancers. A University of Pittsburgh study found that for every 20% increase in abdominal fat, artery thickness, a key marker of heart disease risk, also increased. The Mayo Clinic reinforces the importance of addressing these changes through exercise, strength training, and healthy eating.

 

Monitoring these health changes is crucial for comprehensive menopause care. Withings Health Solutions can help. Withings offers clinically validated devices that make it easy to track vital health metrics from home. Body Pro 2 measures not just weight, but also body fat, visceral fat and muscle mass—providing a deeper understanding of your cardiovascular health. Sleep Rx aids in the detection of sleep apnea without requiring a wearable, while the BPM Pro 2 enables simple, accurate blood pressure monitoring.

 

Connected health devices offer a powerful way to enhance care and demonstrate measurable outcomes. As menopause impacts everything from sleep and blood pressure to weight and long-term cardiovascular health, cellular-connected devices—like Body Pro 2, BPM Pro 2, and Sleep Rx—enable real-time tracking of key metrics. These insights help patients and users better manage symptoms and allow care teams to personalize support. Just as importantly, aggregated health data can validate the impact of your solution, making it easier to show ROI to employers and insurers and improve engagement across populations.

Interested in partnering with us?

Contact Us [post_title] => The Need for Remote Patient Monitoring in Menopause Care [post_excerpt] => Menopause can significantly impact sleep, blood pressure, and body composition—and it goes far beyond hot flashes. Connected devices can enable comprehensive care and proof of ROI for menopause benefits. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => the-need-for-remote-patient-monitoring-in-menopause-care [to_ping] => [pinged] => [post_modified] => 2025-05-29 18:19:03 [post_modified_gmt] => 2025-05-29 18:19:03 [post_content_filtered] => [post_parent] => 0 [guid] => https://withingshealthsolutions.com/?p=2005 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 3 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 2015 [post_author] => 11 [post_date] => 2025-06-12 15:39:12 [post_date_gmt] => 2025-06-12 15:39:12 [post_content] =>

Chronic Kidney Disease stage 5 on dialysis (CKD5D) presents one of the most complex and high-risk scenarios in modern medicine. Among the many challenges faced by these patients, cardiovascular disease (CVD) stands out as the leading cause of mortality—a stark reminder of the systemic stress that accompanies kidney failure and dialysis.

 

But what if technology could help bridge the gap between dialysis sessions, offering clinicians a window into the patient's health in real-time? An article in Frontiers in Nephrology explores exactly that—highlighting the transformative potential of digital health technologies to monitor and manage CKD5D patients beyond the clinic.

 

The Hidden Risks Between Dialysis Sessions

For CKD5D patients, the risks of CVD are amplified by both traditional and disease-specific factors:

 

  • Traditional risks like hypertension, diabetes, and obesity.

  • CKD-specific risks such as inflammation, fluid overload, protein-energy wasting and vascular calcification.

  • The dialysis process itself, which induces rapid fluid shifts, blood pressure fluctuations, and metabolic imbalances.

Current clinical care models often focus on in-center dialysis data, leaving a crucial blind spot during the interdialytic period—a time when many adverse events begin to develop unnoticed.

 

A New Monitoring Paradigm: The Withings Toolkit

The article introduces a compelling case for home-based, connected health technologies—specifically, the Withings toolkit. This suite of medical-grade, consumer-friendly devices allows CKD patients to monitor key health indicators in the comfort of their homes:

 

  • Weight, body composition and ECG monitoring with the BodyScan smart scale.

  • Blood pressure, heart rate and survey responses for added context via BPM Pro 2.

  • Sleep quality and breathing event metrics using the Sleep Rx.

All data is seamlessly uploaded to the Withings Remote Patient Monitoring platform, providing healthcare providers and researchers with real-time, longitudinal insights into a patient’s well-being.

 

Why This Matters: Real-World Clinical Benefits

1. Early Detection of Complications

Weight gain could signal fluid retention, but muscle loss could indicate protein-energy wasting. A sudden spike in blood pressure or irregular heartbeat might indicate arrhythmias or volume overload. Poor sleep patterns could reflect apnea or restless leg syndrome—conditions with known ties to CKD.

2. Personalized, Data-Driven Care

These devices enable a dynamic view of health trends, allowing clinicians to tailor treatments proactively rather than reactively. Medication adjustments, fluid restrictions, or further diagnostics can be made with greater confidence.

3. Patient Empowerment

When patients can see and understand their own data, they become more engaged in their care. This promotes better self-management, increased treatment adherence, and a stronger sense of control over their condition.

4. Systemic Healthcare Advantages

Remote monitoring can reduce emergency visits and hospitalizations, easing the burden on overtaxed healthcare systems and offering a cost-effective alternative to frequent in-person evaluations.

 

The Future: Digital Tools as Standard of Care?

While still in its early stages, this integration of digital health into CKD care reflects a broader movement toward remote, preventative, and personalized medicine. The Withings case study serves as a promising example of how everyday technology can be adapted to serve complex clinical needs.

 

However, as the authors note, more clinical trials are needed to validate these tools in nephrology settings, establish protocols for data use, and ensure equitable access across diverse patient populations.

 

Final Thoughts

As we face growing rates of kidney disease and limited nephrology resources, connected health technologies offer a lifeline—not just to patients, but to an entire care infrastructure in need of modernization.

 

The Withings toolkit is more than a gadget suite; it's a glimpse into the future of chronic disease management, where data flows continuously, care is adaptive, and patients are active participants in their own health journey.

 

References
 Article: Frontiers in Nephrology, 2023 - DOI: 10.3389/fneph.2023.1148565

Interested in partnering with us?

Contact Us [post_title] => Revolutionizing Chronic Kidney Disease Management with Digital Health Tools: The Withings Case Study [post_excerpt] => Chronic Kidney Disease stage 5 on dialysis (CKD5D) presents one of the most complex and high-risk scenarios in modern medicine.But what if technology could help bridge the gap between dialysis sessions, offering clinicians a window into the patient's health in real-time? [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => revolutionizing-chronic-kidney-disease-management-with-digital-health-tools-the-withings-case-study [to_ping] => [pinged] => [post_modified] => 2025-06-12 15:41:31 [post_modified_gmt] => 2025-06-12 15:41:31 [post_content_filtered] => [post_parent] => 0 [guid] => https://withingshealthsolutions.com/?p=2015 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 47 [max_num_pages] => 16 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => 1 [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => 1 [is_tag] => [is_tax] => [is_search] => [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_favicon] => [is_posts_page] => [is_post_type_archive] => [query_vars_hash:WP_Query:private] => c4ea779cd15421e1f7aad5d3cec8a766 [query_vars_changed:WP_Query:private] => [thumbnails_cached] => [allow_query_attachment_by_filename:protected] => [stopwords:WP_Query:private] => [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) [query_cache_key:WP_Query:private] => wp_query:392f5254fedb12ea325bc8280275446c:0.51804000 17499134170.51721400 1749913417 )
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Revolutionizing Chronic Kidney Disease Management with Digital Health Tools: The Withings Case Study

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Electrochemical Skin Conductance as a Novel Tool for Diabetic Foot Ulcer Risk Stratification and Prevention

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The Need for Remote Patient Monitoring in Menopause Care

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References

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